NOVENDRI, I.; HUSAIN, B. A.; SANTOSO, A. B.; KRISYANTO, E. Pengaruh Pemberian Insentif dan Punishment terhadap Kinerja Karyawan Bagian Contact Center. Lensa Ilmiah: Jurnal Manajemen dan Sumberdaya, [S. l.], v. 4, n. 3, p. 125–130, 2025. DOI: 10.54371/jms.v4i3.1097. Disponível em: https://journal.ainarapress.org/index.php/lms/article/view/1097. Acesso em: 29 oct. 2025.